FAQ
How Can I Buy Tickets?
Tickets are available for online purchase until 9am on the day of the performance. If you’re trying to buy tickets on the same day as the show, please either give us a call (10am-6pm at 217/333-6280 or 800/KCPATIX or TTY at 217/333-9714) or stop by the Ticket Office in person (10am-6pm).
Why Can’t I Find School of Music Events?
Looking for School of Music performances you don’t see on our web site? They may not be on sale yet. Tickets for School of Music performances held at Krannert Center will go on sale on the following days:
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Add the event information to your Google, iCal, or Yahoo! calendar
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Share the event information through e-mail or social media
Buy tickets to the event
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Join the waiting list
(this option will be visible only when tickets are unavailable for purchase)
Which Tickets Should I Order?
If you fall into one of the categories below, you are entitled to order tickets at the discounted price you’ll see indicated throughout our event pages.
How Do I Get the Flex Price?
If you’ve ordered tickets for at least 5 events, you’re eligible for the discounted Flex price on those tickets as well as on tickets for most events during the rest of the season. When you buy tickets later in the season, be sure to inform your cashier that you are eligible for the Flex price. If you’ve ordered tickets for only 4 events (or fewer), you can still get a discount: order tickets for a total of 5 events during the season and receive the Flex price on tickets for the fifth event and all subsequent orders. To use this program to its best advantage, be sure to order tickets for at least 5 events now—you’ll get a discount on them all!
How Do I Get Two-for-One Department of Theatre Tickets?
We apologize, but the special offer for Department of Theatre tickets is not available online. If you would like to receive two tickets for the price of one for shows Monday-Thursday, please visit or contact the Ticket Office during our regular business hours (10am-6pm daily) or give us a call at 217/333-6280.
What Is a Hot Seat?
Hot Seats were created with University of Illinois students in mind. Krannert Center holds a group of seats for Marquee events specifically for U of I students, who often aren’t able to purchase tickets until they arrive on campus in August. Hot Seats are available the minute Krannert Center season brochures have been mailed. Whenever you see the waiting list icon on an event page, Hot Seats may be available. Any unsold Hot Seats for fall semester Marquee events will be released for sale to the general public on October 1. Unsold Hot Seats for Krannert Center spring semester Marquee events will be released for sale to the general public on February 1. We encourage patrons, both students and nonstudents, to call the Ticket Office for more information regarding these tickets.
What Happens When an Event Is Sold Out?
You’ll see this icon on the event page.
Clicking on it will take you to the waiting list page, where you can sign up in case tickets become available. If you were unable to obtain tickets to an event that sold out, please remember that ticket availability may change due to CenterCheck refunds as well as the release of tickets held back specifically for U of I students. Check with the Ticket Office for the best opportunity to obtain released tickets.
Where’s My Receipt?
Krannert Center’s ticket system works on a receiptless basis; when you purchase tickets with your credit card, the tickets themselves are your receipt.
Can I Get a Refund?
If you have tickets that you can’t use for any performance (except Champaign-Urbana Symphony Orchestra concerts), Krannert Center offers CenterCheck refunds if we receive the tickets in hand by 6pm the day before the performance. CenterChecks are gift certificates that can be used anywhere in the Center—for tickets, food, or merchandise. If you can’t make the 6pm deadline, you still may receive a credit for a tax-deductible donation by calling or visiting the Ticket Office at least 30 minutes before the performance. (Tax credit requests cannot be honored during the half hour before a performance.) Your generous release of tickets is a significant gift that often makes it possible for someone to attend an event that has sold out.
We exchange tickets for events with multiple performances, provided that the date on your tickets has not passed. Exchanges may be made by mail or at the Ticket Office until 30 minutes before performances.
Where Can I Park?
Before 5pm on weekdays, three free marked parking spaces are available for Krannert Center patrons in the lower south lot (Green) on Oregon Street. Accessible parking is available in all lots, and metered parking is available in both upper and lower north lots (Orange and Yellow) on Illinois Street. After 5pm, all spaces are available free of charge.
Where’s My Seat?
Krannert Center theatre seats are numbered alternately from the center of each theatre, with odd numbers on the left and even numbers on the right. Therefore, if your tickets are numbered H10, H12, and H14, your seats are side-by-side on the right side of the theatre as you face the stage. Studio Theatre seats are numbered consecutively (A1, A2, A3 or C5, C6, C7).
What Accessibility Options Are Available?
Hearing Assistance
The Sennheiser infrared system is a lightweight, wireless listening system that amplifies sound for those patrons wearing headsets. Four indoor theatres are equipped with this system, and headsets are available free of charge from the Patron Services Desk at the north end of the ticket counter.
Easy Access Seating
If you have requested easily accessible seating for the upcoming season, the Patron Services staff will be happy to assist you at the performance. If you have purchased wheelchair seating or would like usher assistance, you may call from the elevator lobbies to reach the Patron Services staff when you arrive. Intercom boxes are located next to each elevator; simply press the button, and it will ring to the Patron Services desk. You will be asked which performance you are attending and the parking level from which you are calling. A Krannert Center host will meet you and escort you to your seats.
If you have requested easy access seating through the main lobby, please go to the Patron Services Desk for assistance. A host will escort you into the theatre. The staff also will be available after the performance if you would like assistance leaving the theatre.
Other Needs
If you have any other accessibility questions, please feel free to call Krannert Center’s patron services director at 217/333-9716; the TTY number for patrons who are deaf, hard-of-hearing, or speech-impaired is 217/333-9714.
- Online right now
- By phone 10am-6pm (nearly) every day at 217/333-6280 or 800/KCPATIX (TTY: 217/333-9714)
- In person at the Ticket Office 10am-6pm (nearly) every day
- By sending a reservation by e-mail any time
- By reserving seats through our online form
Tickets are available for online purchase until 9am on the day of the performance. If you’re trying to buy tickets on the same day as the show, please either give us a call (10am-6pm at 217/333-6280 or 800/KCPATIX or TTY at 217/333-9714) or stop by the Ticket Office in person (10am-6pm).
Why Can’t I Find School of Music Events?
Looking for School of Music performances you don’t see on our web site? They may not be on sale yet. Tickets for School of Music performances held at Krannert Center will go on sale on the following days:
- August 23, 2010: September events
- September 13, 2010: October events
- October 13, 2010: November and December events
- January 3, 2011: January and February events
- February 14, 2011: March events
- March 14, 2011: April and May events
- May 16, 2011: Summer 2011 events
Add the event information to your Google, iCal, or Yahoo! calendar Share the event information through e-mail or social mediaBuy tickets to the event
Join the waiting list (this option will be visible only when tickets are unavailable for purchase)
Which Tickets Should I Order?
If you fall into one of the categories below, you are entitled to order tickets at the discounted price you’ll see indicated throughout our event pages.
| SC | Senior citizens (65 years or older) or retired U of I faculty and staff |
| UI | University of Illinois students who have paid the Krannert Center fee |
| Stu | All non-University of Illinois college students |
| Yth | All children high school age or younger |
How Do I Get the Flex Price?
If you’ve ordered tickets for at least 5 events, you’re eligible for the discounted Flex price on those tickets as well as on tickets for most events during the rest of the season. When you buy tickets later in the season, be sure to inform your cashier that you are eligible for the Flex price. If you’ve ordered tickets for only 4 events (or fewer), you can still get a discount: order tickets for a total of 5 events during the season and receive the Flex price on tickets for the fifth event and all subsequent orders. To use this program to its best advantage, be sure to order tickets for at least 5 events now—you’ll get a discount on them all!
How Do I Get Two-for-One Department of Theatre Tickets?
We apologize, but the special offer for Department of Theatre tickets is not available online. If you would like to receive two tickets for the price of one for shows Monday-Thursday, please visit or contact the Ticket Office during our regular business hours (10am-6pm daily) or give us a call at 217/333-6280.
What Is a Hot Seat?
Hot Seats were created with University of Illinois students in mind. Krannert Center holds a group of seats for Marquee events specifically for U of I students, who often aren’t able to purchase tickets until they arrive on campus in August. Hot Seats are available the minute Krannert Center season brochures have been mailed. Whenever you see the waiting list icon on an event page, Hot Seats may be available. Any unsold Hot Seats for fall semester Marquee events will be released for sale to the general public on October 1. Unsold Hot Seats for Krannert Center spring semester Marquee events will be released for sale to the general public on February 1. We encourage patrons, both students and nonstudents, to call the Ticket Office for more information regarding these tickets.
What Happens When an Event Is Sold Out?
You’ll see this icon on the event page.Clicking on it will take you to the waiting list page, where you can sign up in case tickets become available. If you were unable to obtain tickets to an event that sold out, please remember that ticket availability may change due to CenterCheck refunds as well as the release of tickets held back specifically for U of I students. Check with the Ticket Office for the best opportunity to obtain released tickets.
Where’s My Receipt?
Krannert Center’s ticket system works on a receiptless basis; when you purchase tickets with your credit card, the tickets themselves are your receipt.
Can I Get a Refund?
If you have tickets that you can’t use for any performance (except Champaign-Urbana Symphony Orchestra concerts), Krannert Center offers CenterCheck refunds if we receive the tickets in hand by 6pm the day before the performance. CenterChecks are gift certificates that can be used anywhere in the Center—for tickets, food, or merchandise. If you can’t make the 6pm deadline, you still may receive a credit for a tax-deductible donation by calling or visiting the Ticket Office at least 30 minutes before the performance. (Tax credit requests cannot be honored during the half hour before a performance.) Your generous release of tickets is a significant gift that often makes it possible for someone to attend an event that has sold out.
We exchange tickets for events with multiple performances, provided that the date on your tickets has not passed. Exchanges may be made by mail or at the Ticket Office until 30 minutes before performances.
Where Can I Park?
Before 5pm on weekdays, three free marked parking spaces are available for Krannert Center patrons in the lower south lot (Green) on Oregon Street. Accessible parking is available in all lots, and metered parking is available in both upper and lower north lots (Orange and Yellow) on Illinois Street. After 5pm, all spaces are available free of charge.
Where’s My Seat?
Krannert Center theatre seats are numbered alternately from the center of each theatre, with odd numbers on the left and even numbers on the right. Therefore, if your tickets are numbered H10, H12, and H14, your seats are side-by-side on the right side of the theatre as you face the stage. Studio Theatre seats are numbered consecutively (A1, A2, A3 or C5, C6, C7).
What Accessibility Options Are Available?
Hearing Assistance
The Sennheiser infrared system is a lightweight, wireless listening system that amplifies sound for those patrons wearing headsets. Four indoor theatres are equipped with this system, and headsets are available free of charge from the Patron Services Desk at the north end of the ticket counter.
Easy Access Seating
If you have requested easily accessible seating for the upcoming season, the Patron Services staff will be happy to assist you at the performance. If you have purchased wheelchair seating or would like usher assistance, you may call from the elevator lobbies to reach the Patron Services staff when you arrive. Intercom boxes are located next to each elevator; simply press the button, and it will ring to the Patron Services desk. You will be asked which performance you are attending and the parking level from which you are calling. A Krannert Center host will meet you and escort you to your seats.
If you have requested easy access seating through the main lobby, please go to the Patron Services Desk for assistance. A host will escort you into the theatre. The staff also will be available after the performance if you would like assistance leaving the theatre.
Other Needs
If you have any other accessibility questions, please feel free to call Krannert Center’s patron services director at 217/333-9716; the TTY number for patrons who are deaf, hard-of-hearing, or speech-impaired is 217/333-9714.
